Frequently Asked Questions
How do I determine my ring size?
We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering.
When will my order arrive?
With our free shipping option, in stock items generally arrive within 5-7 business days if shipped domestically or 10-20 business days if shipped internationally. If you need it sooner, express shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.
What does your warranty cover?
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.
If it doesn't fit correctly, may I exchange it?
Absolutely. We accept exchanges within 30 days of receiving your item. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.
What is your refund policy?
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.
Are your rings comfort fit?
Yes. All of our rings are comfort fit having a slight dome on the inside. We guarantee our rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.
How are the rings and other items packaged?
Rings are presented in a black velvet traditional hinged ring box. An embossed gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.
Do you offer custom engraving?
Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.
Can I request the color of wood?
When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.