Lifetime Warranty, 30 Day Exchanges and Free Shipping Worldwide!

Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

607 reviews
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Very beautiful piece, my husband absolutely loves it

K
Ancient Kauri Classic Tungsten Ring - Gunmetal
Karolyn Lumley (Brisbane, AU)
Repeat customer

Once again, our experience with the purchase of my husband's ring was outstanding. Product was so very lovely, communication was brilliant, and delivery of item very timely. Thank you again! ☺️

EXCELLENT CUSTOMER SERVICE

My wife’s ring was a size too large. Return process was seamless through US Postal Service. Also, my wife loves the quality and design.

B
Redwood Heart Necklace - Rose Gold
Byron Barth (Lake Elsinore, US)
Redwood Heart Necklace

This was a surprise gift for my girlfriend and was absolutely a big hit. The heart size and shape is perfect around the neck and the detail in the redwood and rose gold is really splendid. Woodsman always has such an amazing exchange/Repair policy. The chain broke unfortunately after several months and they quickly sent us a replacement, no questions asked. Jewelry from the Woodsman is highly recommended as we own 3 pieces already. The style, craftsmanship, quality and durability are always first class. Thank you!

B
Redwood Bangle - Rose Gold
Byron Barth (Lake Elsinore, US)
Redwood Rose Gold Bangle

My girlfriend and I just love this purchase. It was a present and she absolutely loves it. The fit is perfect and the craftsmanship is impeccable. Looks brand new and eye catching every time she wears it! The Redwood and rose gold combo is beautiful. Thank you, once again always great items from Woodsman!

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