Refund policy

RETURNS

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30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. To learn more, Download Our Return Form.

30 Day Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item and we'll swap it out for another size. Return shipping fees apply. To learn more, Download Our Return Form.

Lifetime Ring Exchanges
We want your wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee. To learn more, Download Our Return Form.

Refunds
Returns for refunds are accepted within 30 days of delivery only if purchased directly from our website. A refund will be credited to the original payment method within 10 business days of receiving your return. Returns for refunds after 30 days of delivery in like new condition will incur a 10% restocking fee based on the prices found on our website. Returns for refunds after 30 days of delivery showing signs of wear will not be refunded. If you purchased your item at one of our dealers, please contact them regarding your return.
Rings with custom engraving will incur a refurbishing fee equal to that of the original engraving fee and will be deducted from the refund amount.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Delivery Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.

Please note that returns can be sent to either a US or New Zealand address:
1900 NE 3rd Street Box 35, Bend, OR, 97701 USA
PO Box 50, Port Clamers, Dunedin 9050 NZ

If your country of residence is not the US or New Zealand, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@woodsmanjewelry.com.